• Arrive 15 minutes early for your appointment.
• Be prepared verify your home address, email address and phone number.
• Bring the following information:
• Your insurance card and ID.
• List of your symptoms, if any.
• List of medications you are taking and the dosage, including over-the-counter medications, vitamins, herbs and supplements. If you have a smartphone, you can take pictures to show your doctor.
• Your health history and family medical history if this is your first visit.
• Questions you want to ask. This may include questions about coordinating benefits and services.
• Talk with your provider about your health concerns, explain any symptoms and be honest about your health history.
• Let the provider know if you do not understand something. You may want to bring a family member or friend to help ask questions and remember answers.
• Before you leave our clinic, be sure you understand any instructions your provider has given you.

We value your time and are committed to being your foundation for health. Being on time for your appointment ensures you receive the best possible care and allows us to meet the needs of our patients. If you are unable to attend your scheduled appointment, please give us a call at least 24 hours in advance to reschedule. This allows us to fill your vacated appointment and better serve all of our patients.

What you need to know

• If you fail to cancel twenty-four (24) hours before your appointment, a no-show will be marked on your account.
• If you arrive more than ten (10) minutes after your scheduled appointment time, your appointment may be canceled, and you may have a no-show marked on your account.
• If you no-show for three appointments, you may be subject to a $50 fee and not be able to schedule future appointments with Flagship Health providers.